Terms of use

2. No promise of official decisions

We do not owe a pre-approval, a visa, a residence permit or any particular processing time. An employment contract alone creates no entitlement to a visa.

3. Fees

Who bears the placement fee, and how much it is, is set out in writing in the placement agreement beforehand. Depending on the agreement, it is borne either by the person placed — EUR 1,500 as standard — or by the employer. If the person placed bears it, we do not charge the employer for the placement; if the employer bears it, we charge the person placed nothing.

The applicant's fee only becomes due once an employment contract has come about as a result of our placement (Section 296(2) SGB III) and amounts to no more than EUR 2,000 including VAT (Section 296(3) SGB III). We never ask for advance payment. Applicants pay nothing for placement into vocational training (Ausbildung, Section 296a SGB III).

Where statutory rules provide for a lower maximum fee or exclude a fee, those rules apply exclusively.

4. Cooperation

We end the placement in the event of false information or forged documents.

• Information must be truthful and complete.
• Documents submitted must be genuine and valid.
• Changes in your personal situation must be reported to us.
• Official appointments requiring personal attendance are attended by the applicant.

5. Account

Sign-in to the applicant area uses a one-time code sent to your email address. Do not share this code.

6. Liability

We are liable without limitation for intent and gross negligence and for injury to life, body or health. Otherwise we are liable only for breach of material contractual duties and limited to the foreseeable damage typical of the contract. We are not liable for decisions or processing times of authorities.

7. Governing law

Albanian law applies. Mandatory consumer protection provisions of the state in which the consumer has their habitual residence remain unaffected.